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Results: Reports: 1297 found, Exhibits: 5642 found, Presentations & More: 78 found

                                        

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Securities Trading in the Asia-Pacific Region: The Impact of Electronic Trading and IT Spending
Analyst Author: Dushyant Shahrawat, CFA, Stephen Bruel | September 6, 2010

The securities industry in the Asia-Pacific region is poised for rapid growth in the next five years. Driving the rise in securities trading are regulatory changes enabling more competition among execution venues, growing interest in Asia among Western exchanges and alternative execution venues, and institutions looking to expand operations in rapidly growing markets like India and China. This Research Note analyzes growth opportunities in the securities industry of Asian markets (including Russia and Australia due to their overall influence on the region). The Note examines how trading in the region will evolve over time and analyzes opportunities for IT vendors over 2010–15.

Outsourcing for Innovation in Financial Services
Analyst Author: Rodney Nelsestuen | September 6, 2010

This TowerGroup Research Note examines emerging trends and innovations that global outsourcing providers are bringing to the financial services industry. The competitive landscape in global outsourcing is centered on creating an environment of innovation that financial services institutions can leverage in a direct and purposeful manner. In short, FSIs should expect that vendors will bring thought leadership and innovation to the services outsourced. This frees the FSI's own resources to work on higher-value functions. The continuous innovation by global outsourcing firms extends the vendor relationship beyond mere outsourcing by delivering strategic value.

Is Mobile Remote Deposit Capture for Consumers a House Built on Sand?
Analyst Author: Nicole Sturgill, Andy Schmidt | September 6, 2010

Mobile remote deposit capture (RDC) for consumers has been getting attention from financial services institutions and technology vendors ever since USAA introduced its mobile RDC product in 2009. Vendors have since announced at least a half dozen new consumer-based mobile RDC products, and banks have jumped on the bandwagon. Any bank considering mobile RDC should take into account the feasibility of everyday consumer usage and the simple fact that check volume has long been declining. This TowerGroup Research Note explores the viability and the longevity of the market for consumer mobile RDC and determines whether a real market exists for this new technology.

Risk and Recovery: Progress, Challenges, and the Future of Risk Management in Financial Services
Analyst Author: Rodney Nelsestuen, Bob McDowall | September 6, 2010

This TowerGroup Research Note outlines the current state and future prospects for risk management across the global financial services industry. It presents TowerGroup's forecasts of global spending on risk management from three perspectives: the technical side; the traditional credit, market, and operational risk perspective; and the sourcing strategies that financial services institutions will use in advancing their risk management skills. The Note also discusses drivers of spending by global region. The report then looks to the future, beyond 2012, at the sea change that risk management will undergo as a result of market and regulatory forces just now coming into view.

Regulatory Reform in the US: The Iceberg Beneath the Surface
Analyst Author: Rodney Nelsestuen | August 30, 2010

Regulatory reform of the US financial services industry is now on the books in the form of the Dodd-Frank Wall Street Reform and Consumer Protection Act. However, the task of creating and implementing regulations in support of the law will take up to five years. The financial services industry faces huge challenges in acquiring, managing, and conforming data for regulatory reporting and obtaining value from such efforts. This TowerGroup Research Note discusses the magnitude of change in information needs facing the industry and points toward the significant rethinking about data that financial services institutions will need to do to comply with the new requirements.

Financial Planning and the Self-Delusion of Self-Service
ViewPoint Report: Analyst Author: Sean Cunniff | August 30, 2010

The last several years have seen a proliferation of self-service online financial management applications in Web sites, many free of charge, that offer an aggregated view of personal finances through enticing graphics and rich user interfaces. This TowerGroup ViewPoint discusses how OFM tools have captured the imagination of financial service institutions and why FSIs are interested in expanding into self-service online financial planning. The ViewPoint also discusses the great opportunity that the technology of online tools represents for the planning industry despite the fact that financial planning does not translate well to a self-service model.

Small Business Banking Technology Adoption: Dispelling Conventional Wisdom
Analyst Author: Susan Feinberg | August 23, 2010

The perceived slow adoption of banking technology by the small business market segment has been a source of consternation for financial services institutions. However, recent trends in the general population's overall usage of technology and the maturity of banking solutions designed for the small business end-user (primarily by very large banks) have resulted in an emerging picture that is very different from the conventional wisdom on the topic. This TowerGroup Research Note analyzes small business owners' attitudes toward the adoption of alternative delivery channels and offers guidance on what this information means for banks' strategies for growing those channels going forward.

Analytics Vendors: Growing Their Revenue While Extending Value Beyond the Technology
Analyst Author: Rodney Nelsestuen | August 16, 2010

The race for technological and business intelligence superiority is driving an increase in IT spending on analytics. This Research Note discusses the myriad purposes and functions now being served by analytics, including customer experience, acquisition, and retention; financial and economic projections; and improving day-to-day operations. Analytics is now central to managing the business better based on fact-driven intelligence. At the same time, technology vendors are expanding their products and services, aligning with other vendors of upstream and downstream business technologies. Some have acquired pure-play analytics vendors to enhance their other products and services.

Commercial Cards: Global Outlook for Large Market Spending
Analyst Author: Steven Murphy | August 16, 2010

The commercial cards business has been in a steady growth mode in North America for two decades, driven mostly by programs in the United States but also in the past five years in Canada. Since 2000, the business model has been replicated and expanded into all global regions, with the most success being realized in Western Europe and the Asia-Pacific region. This TowerGroup Research Note reviews the impact of the global recession on the most recent large-market results for commercial credit cards in the three major regions mentioned, then projects forward through 2013. Commercial prepaid and debit cards have been or will be covered in other TowerGroup reports.

Higher Savings Rates: No Reason for Joy If You Run a Bank
Analyst Author: Lucien Randazzese | August 16, 2010

A common perception holds that banks have benefited from the rise in savings rates that coincided with the economic downturn. Consumers rediscovered the virtue of frugality, and the collapse in asset prices prompted them to seek guaranteed returns. It may seem reasonable to conclude that these trends lead to higher deposits and ultimately to lower-cost capital and higher profits for banks, but the data tell a different story. This Research Note discusses the negative relationship between the US national savings rate and bank profit and highlights implications for retail bank strategy in the face of an upward trend in savings that is expected to continue for some time to come.

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TowerGroup Live (Recording) Legacy Payments Infrastructure: Standards, Hubs, and the Search for Value (PDF 888 Kb)

Presented by: Andy Schmidt

2009 was all about doing more with less — less staff, less funding, less time — in a period of economic uncertainty. This drive for operational efficiency, accelerated payments convergence, and ongoing revenue pressure remain three of the top business drivers in the payments industry for 2010.

Many payments firms now realize they cannot respond by focusing solely on cutting costs but instead need to create value for their clients in order to remain competitive and increase much-needed fee income. Meanwhile, these same firms have historically grown through acquisition while underinvesting in their payments infrastructures, making it difficult to respond quickly to changing market needs.

This Webcast addresses the following key issues:

  • What are the key challenges regarding legacy infrastructures today?
  • What are the key standards that payments firms need to focus on in 2010?
  • Where and how are banks using payments hubs?
  • What are the key areas in which payments firms can create value for their clients?

TowerGroup Live (Recording) Multichannel Integration: Are We Mired in the Muck or Making Real Progress? (PDF 246 Kb)

Presented by: Nicole Sturgill

The definition of multichannel integration in banking has evolved over the last few years from purely technological to one that also encompasses customer experience and messaging. A strategic shift has occurred from integrating channels in order to facilitate bank-focused standardization to improving multichannel integration as a means of enhancing the customer experience. As the rules keep changing, multichannel integration has become harder to achieve. This session will discuss how banks have fared in both technology and message and whether their efforts have been resonating with their customers.

The session will address these key issues:

  • Are bank customers multichannel creatures or single-channel groupies?
  • How have institutions been able to adapt to the new requirements of multichannel integration?
  • Can multichannel integration actually bring cost savings and increased revenue, or are banks throwing good money after bad?


TowerGroup Live (Recording) New Payment Types, Models, and Technologies: Threat or Opportunity? (PDF 564 Kb)

Presented by: Brian Riley

Payment card issuers that ran the gauntlet of the recession and regulatory reform in 2009 now need to consider the threat and opportunity of new payment forms and emerging technologies. Instead of “stop the bleeding” and “placate the regulators,” their mantra should now focus on revolutionary change and the potential of new point-of-sale technologies. The branded payment card scheme faces external threats from well-funded challengers with the potential to shift debit and credit card transactions away from traditional card issuers.

Competition will also increase in the industry as financial institutions deploy advanced technologies such as mobile banking and payments to reduce operating cost and create market differentiation. Payment card issuers, processors, and network that enhance their infrastructure to win new customers and increase transactions will find growth opportunities as the payments industry undergoes fundamental change. Laggards will lose share and market relevance.

This Webcast addresses the following key issues:

  • Where will the challenges come from, and how can issuers defend market share?
  • What payment card products will survive the next decade?
  • Who will win and who will lose in the new environment?
  • How can the payments industry use the products and services of technology vendors to protect and grow their business?

TowerGroup Live (Recording) Reinventing the Mortgage Business: Zero-Defect Initiatives, Portfolio Risk, and Cost Takeout (PDF 390 Kb)

Presented by: Craig Focardi

The credit crisis continues to expose weaknesses in credit assessment, regulatory compliance, quality control, securitization, and portfolio risk management. The mortgage industry is trying to repair “garbage in, garbage out” processes across the supply chain that result in high product-defect rates. These defect rates (measured by delinquencies, loan buybacks, and rescinded guaranty claims) continue to threaten the industry’s viability.

This presentation will identify how lenders can fix flaws in customer/product matching at the point of sale, embed automated compliance and quality control into all lending processes, expand information transparency (especially in securitization and loan monitoring), and for the first time create fully automated loan collections processes. It will also show how lenders can accomplish these tasks within a tight cost environment that mandates new strategic cost reduction initiatives.

This Webcast addresses the following key issues:

  • What major product and process defect rates must lenders address?
  • How must technology automate new regulatory requirements that are redefining customer/product matching at the point of sale?
  • When will secondary markets revive, and what changes will resurrect them?
  • What strategic cost reduction alternatives can also ensure product and process quality in lending?


TowerGroup Live (Recording) Customer Experience Management: Driving Business Growth Through Enhanced Usability (PDF 1182 Kb)

Presented by: Peter Aykens and Jaime Roca

“Delight” doesn’t pay, and meeting expectations is just fine. Admittedly, that statement is hard to believe. Conventional wisdom in the financial services industry has argued exactly the opposite. Firms have been instructed to “wow” customers by exceeding expectations at every interaction.

Yet, research by the Corporate Executive Board shows that trying to deliver “transactional delight” not only is expensive but also delivers diminishing returns in terms of loyalty. In contrast, improving the “usability” of a financial institution’s offerings dramatically lowers the risk of customer attrition, greatly improves the likelihood of additional purchases, and promotes referrals.

This Webcast addresses the following key issues:

  • Why does “transactional delight” fail to deliver?
  • What is “usability,” and what can a firm expect in return for improving it?
  • How can firms identify friction points in their sales and service experience?
  • What does a process for building — and getting rewarded for — highly usable offerings look like?

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